Hotline Support Facility

Excel Services has a dedicated call center to provide technical support directly to hotel guests 24/7.

Customers are given a toll free hotline to reach our technical personnel who will assist them via telephone to resolve any issues. Cases that can’t be resolved will be escalated to our field engineers who will follow up to resolve the problems. Our support staff offers personalized & professional services to our customers.

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24/7 Phone Support

Phone & Email Support

Excel Services provides quality assurance via phone and email support services and ensures each call and email will be attended promptly.

Unscheduled On-Site Service

Unscheduled On-Site Service

Issues that can’t be resolved immediately, will be escalated to our field engineers. We provide on location support to resolve your IT problems.

Remote Desktop Services

Remote Desktop Services

Remote Desktop tools allows us to troubleshoot IT issues without delay and ensure that immediate attention will be given to your guests.

Emergency Response

Emergency Response

Hardware of software failure can happened without notice. We will provide an emergency response within the next 4 hours in case of urgent situation.

Reasons why Companies outsource IT services

Outsourcing is a strategy by which companies contracts out major functions traditionally handled by internal resources. There are several reasons for this.

  • Reduce and Control Operating Cost
  • Focus on Core Competencies
  • Free up Internal Resources for Other Strategic Functions
  • Leverage on Outsourced Expertise
  • Reduce Risk

We are always available

Our IT help desk services create a single point of contact for IT support for your guest and employees, from our dedicated engineers. Our support hotline consists of highly qualified engineers who are able to assist with your IT problems and enquiries.

There is nothing more frustrating than a hardware failure or which do not work the way you expect them to. Our engineers are always available here to provide you with sound solutions quickly.

Outsourcing not only reduce costs, but also to gain strategic advantages by partnering with IT service firms with aligned interests and goals.